FAQ
Here you’ll find all the answers to your questions
Surf gear
How do I reserve my surf gear online?
- Choose your equipment ( boards, wetsuits, accessories, etc) on the “our boards” page of the website
- Select your dates
- Add your items to the cart
- Enter your shipping address in the Basque Coast or the Landes region
- Pay by credit card, PayPal, or cash on delivery
- We’ll contact you shortly to schedule the delivery and return of your equipment
Note: You can also contact us directly by phone, text message, or WhatsApp at +33 (0)6 95 45 54 99
What types of surfboards do you rent?
We rent all type of surfboards
- foam board for beginner surfers (link)
- Hybrid board for beginner surfers and up (link)
- Epoxy surfboard for intermediate surfers (link)
- Epoxy and PU longboard for intermediate and experienced surfers (link)
- Twin-fin board for experienced surfers (link)
- Performance shortboard (Firewire) for experienced surfers (link)
Which surfboard should I choose based on my skill level?
Check out all our tips to help you choose the surfboard that’s right for you in our blog post “How to choose your Surfboard”
Do you have any surfing gear available for rent?
Yes, of course—we offer all kinds of useful accessories to help you get the most out of your surfing sessions on the Basque Coast. We offer the following for rent:
- Surfboard roof racks for cars. Single rack (1 to 3 boards) and double rack (4 to 6 boards)
- Anti-theft padlocks for your car keys.
- Portable showers for rinsing off after your sessions (which you can fill with hot water for your winter sessions)
- Surf shoes for winter sessions
- some wax
- Handplanes for bodysurfing
- fins for bodyboard or bodysurf
Check out our entire selection of surf accessories, available for online purchase, here
Price and Payment Methods
How much does it cost to rent a surfboard?
Our prices vary depending on the type of board. We recommend that you visit our “Our Boards” page to see our selection of boards.
Do you offer discounted rates for families and groups of friends (bachelor parties, bachelorette parties)?
Yes, whether you’re a large family, a group of friends, a company, etc., we can offer you attractive rates. Feel free to send us your requests by email at contact@martysurfdelivery.com or by phone (or WhatsApp) at +33 (0)6 95 45 54 99. We’ll work with you to provide the best possible offer.
Do you offer surfboard rentals by the day, by the week, or for longer periods?
We offer half-day rentals (4 hours of surfing) and full-day rentals in-store.
For rentals with delivery, we offer rates starting at a 3-day rental period and very competitive rates for long-term rentals (monthly rentals).
What are the payment methods?
You can pay online via PayPal or credit card. In-store, we accept checks, cash, credit cards, and bank transfers. We do not accept vacation checks. For delivery orders, we only accept checks, cash, or bank transfers.
The Rental Agreement
Do I need to pay a security deposit to rent a surfboard?
Do you offer insurance against theft or breakage?
Unfortunately, there is no insurance coverage for theft or damage to a surfboard. You can try filing a claim with your travel insurance or your liability insurance (which is automatically included with your home insurance).
What happens if I damage or lose a rental surfboard?
During the rental period, the customer is responsible for any damage that may occur.
We are a surfer-run business; in the event of damage, we only charge what our repair partner charges us, with no markup.
If the board breaks into two or more pieces, the cost of the damage varies depending on the severity of the damage, the original value of the board, and its condition.
In case of theft, the customer is always liable and will be charged the original value of the surfboard.
Surfboard Delivery Service
How far do you deliver along the Basque Coast and in the Landes region?
We mainly deliver along the Basque Coast, from Saint-Jean-de-Luz to Anglet, but also in the Landes region: Capbreton, Hossegor, and Seignosse. If you have your own transportation, you can pick up your board at the store, and we’ll lend you roof racks so you can secure it to your car.
Where can I have items delivered on the Basque Coast?
We deliver to the towns of Saint-Jean-de-Luz, Guéthary, Bidart, Biarritz, and Anglet. Deliveries are made directly to your place of residence (Airbnb, hotels, campings, etc.).
Where can I have items delivered in the Landes region ?
We deliver to the towns of Capbreton, Hossegor, and Seignosse. However, please note that you’ll need to make your reservation a few days in advance.
What are the delivery hours?
We deliver and pick up surfboards in the morning between 7 a.m. and 9 a.m. and in the evening between 7 p.m. and 9 p.m. We can deliver the boards the day before for the next day or pick them up the morning after the last day of the rental (depending on our schedule).
Do you deliver on Sundays and public holidays?
From May to October, we give it our all!
We’re open 7 days a week and deliver on Sundays and public holidays.
During the off-season, please contact us in advance to arrange delivery of your surfboards.
Marty Surf Shop
Is there a store where I can go to check out the surfboards for rent?
Yes, you can stop by the store to check out or pick up your surfboards.
Marty Surf Shop also sells new surfboards, as well as all the surfing essentials, such as fins, leashes, pad, wax, etc. It also offers a collection of T-shirts, caps, sweatshirts, and ponchos from the Marty Surf Shop brand.
The store is open from 9 a.m. to 6 p.m. every day from May through October
1050 avenue de Biarritz, 64210 BIDART
What are your opening hours?
We are open every day from 9 a.m. to 6 p.m. from May through October, and by appointment the rest of the year.
Are you open year-round?
The online reservation and board delivery services are available year-round (provided orders are placed at least one week in advance)
Tips on Surf Forecasts and Surf Spots
How do you read the surf forecasts for Biarritz and the Basque Coast?
You’ll find all our tips for interpreting surf conditions in Biarritz in our article “how-to-read-surf-forecasts-in-biarritz-basque-country”
Do you have any tips for surfing in Biarritz?
Here you’ll find all the surf spots on the beaches of Biarritz
- Milady
- Cote des basque
- Grande plage
Do you have any tips for surfing in Bidart?
Here you’ll find all the surf spots on Bidart’s beaches
- Bidart Centre
- Uhabia
- Erretegia
- Pavillon Royal
- Ilbarritz
Do you have any tips for surfing in Guethary?
Here you’ll find all the surf spots on the beaches of Guethary
- Cenitz
- Lafitenia
- Parlementia
